Terms & Conditions

Please note that Carrol Rouse only works face to face and Kate Fronda can do either face to face or online via Zoom.

Counselling sessins are generally weekly, lasting approximately 50 minutes and will be typically be on the same day and time, suitable to you and within our hours of operation. It is expected that the session will begin at the agreed time. Any session that begins after this time due to late client arrival for whatever reason cannot be extended beyond the agreed finish time. If you do not arrive or call within 20 minutes of the agreed appointment, this will be considered a cancellation and we will not be available for the remainder of the session. 

Psychosexual and supervision sessions will either be weekly appointments, lasting approximately 50 minutes or fortnightly, with sessions generally being 1.5 hours.

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We usually suggest that you agree initially for 4 sessions and then we can discuss whether you would like to continue. For most people, 6 to 8 sessions is the minimum needed to achieve positive change, but every client is different and this is something we will review regularly together.

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Contact between sessions

Calls and messages will be responded to as time permits between sessions within normal office operating hours.

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Fees:

• Fees for private individual therapy is £55 per hourly session;

• Fees for Psychosexual Therapy is £65 per hourly session;

• Fees for EMDR Therapy is £70 per hourly session;

• Fees for private couple therapy is £80 per hourly session;

• Fees for Clinical Supervision is £90 for 1.5 Hours

 

Psychosexual Therapy Bundled payment option:

1. Fees for 10-session private individual therapy is £600;

2. Fees for 10-session private couple therapy is £750;

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All appointments should be paid in advance.

If the session is missed and a cancelled within 24 hours notice of the appointment, you will have to pay for the session in full.

Between 48 hours to 24 hours notice for a missed or cancelled session a payment of £30 will be required.

We are committing to be present for your appointment time and expect the same of our clients in return. If you become aware of anything which affects your ability to attend a booked appointment, please let us know as soon as you know. We will respond according to the situation. This cancellation policy applies whether the appointment is a regular weekly occurrence or an appointment made from session to session.

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The content of therapy and supervision sessions are confidential and that confidentiality continues after the therapeutic relationship has ended. The very rare exceptions to this are:

If you have given us clear, written permission to contact someone, for example your GP

If we think that you are at serious risk of harming yourself or someone else

If a court of law or similar statutory body compels us to give information

If you make a complaint and we are required to give evidence about our practice

If you disclose involvement in drug trafficking or act of terrorism

If a child safeguarding issue arises

During our own professional supervision, client issues will be discussed, but full anonymity will always be maintained.

 

Please Note

We cannot provide an emergency service for clients. If you find yourself in a major crisis and are considering serious self-harm it is vital you get immediate help. This could include contacting your GP, going to your local A & E (Accident & Emergency Dept.). If you need to speak to someone immediately, please contact your GP, NHS 24/7 (0300 222 0123) Mental Health Matters 24/7 (0800 107 0160) or the Samaritans (116 123).